Built for every team
From engineering to sales, ZenSearch adapts to how your team works. See how different teams use it to find answers faster.
Engineering Teams
Instant access to technical documentation and code
Search across wikis, codebases, and team conversations simultaneously. Find architecture decisions, code examples, and tribal knowledge in seconds instead of hours.
How do we handle authentication in the mobile app?
JWT tokens with refresh rotation. See mobile/auth/TokenManager.kt for implementation.
What's the on-call rotation for the payments team?
Weekly rotation: Mon-Sun. Current: @sarah. Escalation path in runbook.
Customer Support
Faster resolution with complete context
Connect knowledge bases, ticketing systems, and internal documentation. Give every support agent instant access to the information they need for accurate, helpful responses.
Customer asking about SSO setup for their enterprise plan
Enterprise SSO via SAML 2.0. Account has 500 seats. Setup guide attached.
Why is the export feature not working for this user?
Known issue with large exports. Fix in v2.4.1. User is on v2.3.8. Suggest manual workaround.
Product Teams
Unified view of user feedback and research
Aggregate insights from support tickets, user research, sales conversations, and team discussions. Identify patterns and make data-driven decisions with complete context.
What are users saying about our mobile app performance?
47 mentions of slow loading. Most common: iOS 17 + large workspaces. Tracking in PROD-892.
Has anyone requested dark mode?
312 requests since Jan. Top 5 requested feature. Engineering estimate: 2 sprints.
HR & Operations
Self-service access to policies and procedures
Centralize employee handbooks, benefits documentation, IT policies, and compliance requirements. Reduce inquiry volume by making information instantly accessible to all employees.
What's the parental leave policy for employees in Germany?
14 weeks paid + up to 3 years unpaid (Elternzeit). Details in German entity policy doc.
How do I expense international travel?
Submit within 30 days. Per diem rates by country in Concur. Pre-approval required over $5k.
Security & Compliance
Streamline audits and compliance workflows
Centralize security questionnaires, compliance documentation, audit trails, and incident playbooks. Respond to auditors quickly with instant access to required documentation.
What encryption do we use for data at rest?
AES-256 for S3 and database. TLS 1.3 in transit. Key rotation every 90 days.
Who has admin access to production?
5 engineers with prod admin. Last reviewed: Jan 15. Full list in access-control doc.
IT Operations
Proactive monitoring and faster incident response
Connect monitoring dashboards, runbooks, and incident history. Use scheduled automations to proactively surface issues and triage alerts across Slack and Teams.
What's the SLA status for our cloud provider this month?
99.97% uptime. One incident on Mar 12 (23min). Within 99.9% SLA threshold.
Which services were affected by last night's deployment?
Auth service had 5min latency spike. Auto-rollback triggered. No customer impact.
Sales Teams
Close deals with complete context
Access competitive intelligence, case studies, pricing documentation, and product updates instantly. Find the right information during calls to answer prospect questions confidently.
Do we have a case study for financial services?
3 case studies: Bank of X (2023), Credit Union Y (2024), FinTech Z (2024). Z most relevant.
What's our position vs Competitor X on security?
We lead on self-hosted, RBAC, audit logs. They lead on SOC 2 (we're in progress). See battlecard.
Research & Analysis Teams
Workflows that learn and get faster over time
For teams running repeated multi-step investigations — compliance reviews, competitive intelligence, incident post-mortems, due diligence — agents learn the procedure once and replay it on every similar query. The first month is exploration. By month two, the agent is referencing dozens of learned workflows and finishing 3× faster.
Run our standard incident post-mortem on yesterday's payments outage
Following learned procedure (★ used 12 times). Pulled timeline, customer impact, root cause, and 3 prevention steps. Draft posted to #incidents.
Compliance review for the new vendor onboarding doc
Procedure matched. Checked all 14 SOC 2 controls + 3 known vendor pitfalls from prior reviews. 2 gaps flagged in section 4.2.
Specialist Agent Teams
Multi-agent delegation for complex enterprise workflows
Build a team of specialist agents that delegate to each other. A general research agent hands off SQL questions to a database expert. A support triage agent asks the code specialist about error messages. A briefing agent pulls customer data from a CRM specialist before drafting the final answer. Each agent stays focused on its strength; the parent integrates the results.
Q4 churn analysis with root causes from support tickets
SQL analyst pulled churn cohort. Support investigator pulled top complaint themes for those accounts. Briefing agent composed the final 3-page memo.
Triage this customer security incident
Security investigator scoped the incident. Delegated code expert to trace the call path. Returned: confirmed exposure window, affected endpoints, and rollback plan.
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